Albury House Kitchens

Privacy Policy

Last updated: March 2026

1. Who We Are

Albury House Kitchens (“we”, “us”, “our”) is a bespoke kitchen and joinery company based in Essex. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

When you submit our contact form or interact with our services, we may collect:

  • Your name, email address, and phone number
  • Your approximate budget range for your project
  • Any message or project details you choose to share
  • Call recordings and transcripts when we contact you by phone
  • Appointment and consultation details

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiry and arrange a design consultation
  • Personalise our follow-up communications
  • Improve our services and understand our customers' needs
  • Send you relevant information about our services

We process your data on the basis of legitimate interest (responding to your enquiry) and, where applicable, your explicit consent.

4. Call Recordings

When we call you following a form submission, the call may be recorded for quality and training purposes. You will be informed at the start of the call. Recordings are stored securely and retained for no longer than 12 months.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted service providers who help us operate our business (e.g. hosting, CRM, communication platforms). All such providers are contractually bound to protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law. Enquiry data is typically retained for up to 24 months after your last interaction with us.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

8. Contact Us

If you have questions about this privacy policy or how we handle your data, please email [email protected] or call us on +44 (0)1279 626403.